Please be aware that the prices displayed on the website offer free delivery across the UK mainland for orders over only £5.00.  Usual delivery charge £2.99.

For deliveries outside the UK please email us at for a quotation.

We will make every effort to dispatch orders on the same day, or for orders placed after 3:00pm, on the next working day, however occasionally we may run out of certain stock items. We will try to notify you of any expected delays in despatching your order. When we advise you of an expected dispatch date you can decide whether to continue with your order. Orders placed at weekends will not be dispatched until the following Monday.

We will offer a full refund if we cannot deliver your order in 14 days.

If any stock items on an order are not available we may opt to dispatch a part delivery of the order at our discretion, or hold back the whole order until we are in receipt of any items which are out of stock, and dispatch the total order as one parcel.

We carefully pack each order and try to ensure that your order is received by you on time and in one piece. However, we are not responsible if your goods are lost or damaged in transit.

Joffers Tea cannot be held responsible for any delays in delivery and accepts no liability whatsoever for costs incurred as a result of delays in delivery.